F.A.Q.

When the customer arrives at the entry gate, they draw a parking ticket at the entrance station.

The number plate recognition cameras record the number plate of the incoming car

The system commands the barrier to open and ensures free entry for the vehicle with which the customer parks.

After parking, the customer pays for parking before picking up the vehicle.

The fee can be paid via the ParkL mobile application, as well as at the payment machines - with cash (any HUF coin or bank note) or with a bank card (it has both touch, plug-in and pin pad modules).

After reading the license plate at the exit, the system compares the read license plate with those stored in the database (with the registration number recorded at the time of entry). If it finds a match and the fee payment has been settled, it gives a command to the barrier for opening and provides free unfolding.

If the camera misreads the number plate, the barrier remains closed, and the message "Read your parking ticket" appears on the LCD display.

In case of reading the bar code on the parking ticket, if the customer has arranged the parking fee, the system commands the barrier to open and ensures free exit.

How does pass parking work?

When the season ticket customer arrives at the entry gate, the license plate recognition cameras read and record his car's license plate number.

The camera compares the number plate it reads in the database with stored license plates.

If a match is found and the pass customer has not yet parked inside with another car with a fixed license plate number, the system commands the barrier to open and provides free entry for the vehicle.

The combined duration of license plate recognition and the opening command is approximately 1 second. The opening time of the barrier is about 1.3 seconds. This very short period of time allows the vehicle to be moderate be able to pass through the access control system at speed, even without stopping.

At the exit, the same process is repeated as at the entrance. After reading the license plate, the system compares the read license plate with those stored in the database. If it finds a match, a command allows the barrier to open and ensures free unfolding.

If the license plate is misread by the camera or in the system it is not recorded, or the season ticket holder may have already entered another, recorded license plate number with a vehicle, the barrier remains closed and the LCD display provides information gives the reason for the refusal of collection. For example: "Unknown number plate". In this case, it is possible by reading the Proximity access control card just the drive out.

If the season ticket holder uses a vehicle with a different registration number than the one is assigned to the Proximity card, the system assigns it automatically the new registration number to the user. In this case, for a one-time drive authorized by the system. If the season ticket holder still wants to use it to update this license plate so that the system allows it in and out automatically you need the license plates assigned to the card.

How can I request a VAT invoice?

You can request a VAT invoice in person at our customer service office at Zichy Jenő utca 9, 1066, Budapest, on weekdays between 8:00 a.m. and 4:00 p.m.

If you cannot solve the invoice request in person, please send your parking ticket and proof of payment by post to 1066 Bp. Zichy Jenő utca 9 within 8 days, after which our colleagues will also send the invoice by post.

If you would like to request an invoice electronically, please send a copy of your parking ticket and payment receipt to the email address szamlazas@carepark.hu, and also mail the payment receipt to 1066 Bp. Zichy Jenő utca 9. After that, our colleagues issue the invoice within 3 working days.

What happens if I lost my ticket?

If you have lost your parking ticket, you can immediately contact our customer service department by pressing the "Intercom - Help request" button on the payment machine, and they will take the necessary steps.

How can I buy a ticket online?

Care Park offers the possibility to buy a parking ticket online. All you have to do is visit the online ticket purchase page and fill out the form that appears there.

By clicking the "Payment" button, you will be transferred to the SimplePay payment page, where you can start the transaction by entering your bank card details. After entering the card data, please check the correctness of the data. The processing of the transaction starts in the bank's processing systems. You will also be notified of the result of the payment by e-mail, and we will redirect you to the service provider's website.

After successful payment, the parking ticket will be sent to the e-mail address provided during the purchase, which you can validate by either printing it out or saving it on your phone. The parking ticket is valid from 00:00 on the selected day until 24:00 on the last day. (Ex.: If you bought a 3-day ticket with a start date of 06/01/2021, then that ticket is valid from 00:00 on 06/01/2021 to 24:00 on 06/03/2021. Even if the start date is the day of purchase.) Please indicate your need for a VAT invoice separately at the e-mail address info@carepark.hu within 8 days of purchase.

F.A.Q.

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